Service-level agreement - Wikipedia
A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of …
What is a Service Level Agreement (SLA)? - ServiceNow
A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.
What is an SLA (service level agreement)? - IBM
A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.
What Is SLA? Service Level Agreements Explained | Atlassian
An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.
What is a service-level agreement (SLA)? | Definition from ...
Mar 15, 2024 · A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service …
Service-Level Agreement (SLA): Why It's Important and How to ...
Mar 31, 2025 · A service-level agreement (SLA) is a contract or document that outlines a commitment between a service provider and a client. In this instance, the client tends to be a …
What is SLA in Business? Definition, Examples & Best Practices
Oct 14, 2025 · A Service Level Agreement (SLA) is more than just a formal document—it’s a practical tool for managing SLA in business relationships, setting expectations, defining …