Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

The approach is designed to help build a quality work environment—physically and mentally. 5S achieves “a place for everything and everything in its place.”

Learn more about how to certify to ISO 9001:2015 and transition from ISO 9001:2008. Buy the official quality management systems standard from ASQ.org.

Have a Standards Question? Ask the Experts! Submit your technical questions about an international or American national standard to our panel of seasoned quality professionals.

He is a certified lean Six Sigma Master Black Belt and an ASQ-certified Six Sigma Black Belt, manager of quality/organizational excellence, quality technician and quality engineer.

ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of …

Quality management systems (QMS) play an important role in the continuing improvement of organizations. Learn the history and benefits of QMS at ASQ.org.

Jul 20, 2025 · At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive. Unlike products, services are …

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.

A fishbone diagram, sometimes referred to as a cause-and-effect diagram or an Ishikawa diagram, is a quality tool that helps users identify the many possible causes for a problem by …