ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.
What Is ITIL? Core Principles & Best Practices | Atlassian
What is ITIL? ITIL (Information Technology Infrastructure Library) is a widely accepted set of best practices designed to help organizations maximize the value of their IT investments by aligning …
IT management: Functions and best practices - Atlassian
What is IT management? A company's information technology system comprises hardware, software, and network integrations. This supports business operations across different roles …
IT Change Management: ITIL Framework & Best Practices | Atlassian
IT Change Management minimizes risk while making changes to systems and services. Learn about the change management process, its importance, best practices
The complete guide to Enterprise Service Management (ESM)
Forrester defines ESM as “extending IT service management capabilities beyond technology services to address business-centric use cases; managing service demand and supply …
Service Request Management: Streamline IT Service Delivery
Service request management is related to, but distinct from other service management practices including incident, problem, and change management. Service request management uniquely …
What is IT service management? - Learning - Atlassian Community
ITSM, or information technology service management, is how IT teams manage the end-to-end delivery of IT services to their customers. IT service management goes beyond basic IT …
IT Service Delivery [Key Components & Best Practices] | Atlassian
IT services delivery and management also directly affect the employee experience for every IT user in your company. How well your IT team delivers its services is critical to your business’s …
What Is ITOM? IT Operations Management Explained | Atlassian
ITIL, or the Information Technology Infrastructure Library, is a framework to unify our understanding of IT services. ITIL creates a shared lexicon for the selection, planning, …
ITIL Service Strategy: Align IT with Business Goals | Atlassian
Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.