ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.
What Is ITIL? Core Principles & Best Practices | Atlassian
ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL …
Revolutionize IT Support with Jira Service Management | Atlassian
Resources Jira Service Management vs. Competitors See how Jira Service Management’s modern, AI-powered ITSM stacks up against our competitors.
IT Ticketing Systems: Simplify Issue Tracking & Resolution
Using IT service management (ITSM) software can help your organization harness the power of data to drive the long-term decision-making process. IT ticketing systems allow you to collect …
ITSM software by Jira Service Management | Atlassian
Jira Service Management provides ITSM teams with ITIL-certified incident, problem, change and service management to deliver exceptional service experiences
Jira Service Desk | IT Service Desk & ITSM Software | Atlassian
Collaborative, flexible IT service desk and ITSM software built for the future of IT. Try Jira Service Desk free today.
Service Request Management: Streamline IT Service Delivery
Atlassian for ITSM The basics you need to know about ITSM with Atlassian – across IT delivery, operations, and support, plus best practices and tips.
ITSM transformation and modernization | Success Central
ITSM transformation is critical in today’s rapidly evolving digital landscape, where businesses rely on technology to support their operations and provide a seamless customer experience.
A solution to pains of traditional ITSM system upgrades | Atlassian
What a product owner learned about alternatives to traditional ITSM system upgrades. I was a Product Owner for a Scrum team that developed capabilities for several service management …
Overview of ITSM use cases and reference architecture
Most ITSM tools can perform incident response, but we bring a collection of capabilities from Opsgenie and Confluence to enrich your incident investigation and resolution process.