To do an NPS calculation, you’ll need to use the following Net Promoter Score (NPS) formula: Total % of promoters – total % of detractors = net promoter score. This simply means: The …

Oct 15, 2025 · Learn what NPS is, how to calculate it, and how to turn that score into actionable insights for improving the customer experience.

To calculate your Net Promoter Score (NPS): Start by collecting all your survey responses in one place - such as a spreadsheet. Then calculate the percentage of Promoters and Detractors by …

Oct 24, 2024 · Learn how to accurately calculate NPS and leverage customer feedback to drive business growth and improve customer satisfaction.

Mar 26, 2025 · Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. Based on a single …

Sep 17, 2024 · Net Promoter Score Formula (NPS) The net promoter score formula subtracts the number of detractors from the number of promoters, which is then divided by the total number …

May 16, 2025 · We teach you how to calculate NPS using the NPS calculation formula, NPS driver contribution and even offer a handy NPS calculation Excel template.

May 5, 2025 · Whether you’re running a startup, a SaaS business, or a customer service team, NPS can help you understand what your customers really think about your brand. In this post …

Jul 21, 2022 · And just like its survey, the NPS calculation is also very simple – just subtract the % of Detractors from the % of Promoters, and voila! You get your NPS score. But what after that?

Nov 4, 2025 · What is a net promoter score? Find out in this post, along with how to calculate a net promoter score, and net promoter score examples.