One system hosts the call. Another connects you to an agent—whether virtual, generative or human. A different system provides ...

For consumers, big might not always be better when it comes to banking. Customer satisfaction has fallen at Canada’s largest banks, according to a new study, while mid-sized lenders saw their ...

Qantas Airways said criminals stole nearly six million of its customer records in July as part of an attack on companies around the world. By Mark Walker The Australian airline Qantas Airways said on ...

Oracle AI Data Platform makes data AI-ready and enables the creation and deployment of agentic applications by harnessing the combined capabilities of Oracle Cloud Infrastructure (OCI), Oracle ...

Hackers reportedly leaked data of 5 million Qantas customers after failed extortion attempt Attackers exploited Salesloft-Salesforce integrations to access and steal customer data 44 companies were ...

Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the J.D. Power 2025 U.S. Gas Utility Business Customer Satisfaction Study,℠ released today ...

15th Annual Rail/Intermodal Roundtable: Seeking growth drivers amid big M&A questions The 15th Annual Rail/Intermodal Roundtable examines the current state of the U.S. rail and intermodal markets, ...

Merger creates $600-million-revenue data infrastructure company Fivetran CEO Fraser to lead combined company Deal highlights AI-driven data infrastructure demand Oct 13 (Reuters) - Data startups ...

Qantas Airways confirmed customer data stolen in a July breach had been published by cybercriminals. The airline said in July that more than a million customers had sensitive details such as phone ...

Tech firms are investing billions to build massive AI data centers across the U.S. From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your ...

Qantas was thrown into turmoil in late June when the company revealed that 1.3 million addresses and 900,000 phone numbers had been leaked in a massive cyber breach. Over 5.7 million pieces of unique ...

Trump says cars made in the U.S. will face ‘absolutely no tariff,’ but it isn’t so simple. No vehicle is built from 100% U.S. parts—not even the U.S.-made pickup. Illustration: Annie Zhao The plant’s ...