A recent visit to several auto repair shops for an estimate reminded me as to how important good customer service is for both the customer and the business. In one case, it was made clear to me what ...

CSO Insights first presented our Sales Relationship/Process (SRP) Matrix™ in 2007 and we have been tracking its key metrics for the past eight years. The SRP Matrix serves as a framework for firms to ...

Choosing a software service provider has always been a challenging task that kept executives awake at night. However, there is a clear and simple way helping to see the big picture and cure insomnia – ...

SAN FRANCISCO--(BUSINESS WIRE)--Quadrant Knowledge Solutions announced today that it has named Bonitasoft as a 2021 technology leader in the SPARK Matrix analysis of the global intelligent business ...