While TeamViewer makes it easier for non-technical users, it has quickly become a favorite tool for most scammers. For the ...

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...

As the hybrid working model continues to pick up steam, Microsoft has released a new tool that makes it easier for IT teams to assist employees from afar. As of yesterday, the cloud-based remote ...

What do people here use for remote support? There is interest in using Screen Connect (screenconnect.com) here. I believe it requires Java. I'm also aware of Bomgar and a couple other similar products ...

I hold the PM position at a medium-size IT consulting company, and was recently asked to put together a relatively comprehensive product matrix to help identify and choose a remote support tool that ...

The landscape of work has dramatically changed in recent years, with the rise of remote teams becoming a common phenomenon across industries. Advancements in technology have accelerated the transition ...

AI tools now power smarter, faster, and smoother collaboration for remote teams. When teams are located across different regions, collaborative and secure tools are essential to make remote work ...

As hybrid and remote teams have evolved, managing them has become more complicated. Getting things done no longer relies on face-to-face interactions among colleagues in the same office. As such, ...

Throughout 2021, the printer company Konica Minolta added AIRe Link as part of their remote-by-default strategy. As a result, Konica Minolta was able to test the remote visual support tools to see how ...

The identity and access security vendor said that ‘a limited number of Remote Support SaaS customers’ were impacted in an attack this month. Identity and access security vendor BeyondTrust disclosed ...