NEW YORK (March 8, 2017)— According to a new report by Forbes Insights, in association with BMC Software, "Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017," ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the IT management division of Zoho Corp., today announced that Forrester Research, a leading global research and advisory firm, has recognized the ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

SAN JOSE, Calif., May 10, 2023 (GLOBE NEWSWIRE) -- Serviceaide, Inc., a global provider of modern IT and business service management solutions, today announced its AI-Everywhere Luma Virtual Agent and ...

SAN JOSE, Calif., May 7, 2019 /PRNewswire/ -- Numerify, the leader in IT Business Analytics for the Global 2000, today announced the release of its Continuous Service Optimization solution, aimed at ...

Molecular biology technologist QIAGEN has outsourced its core IT, but kept its service functions in-house through the use of the ServiceNow platform. Supporting much of the fascinating work that is ...

Accenture has purchased a 70-person ServiceNow consultancy to expand its capabilities around security and human resources and strengthen its position in the United Kingdom. The Dublin, Ireland-based ...

California: Kovair Software has announced that it has launched the SaaS version of its ITSM solution at the just concluded 14th International IT Service Management event organized by Pink Elephant at ...

Posten Norge, a Nordic postal and logistics group has selected leading Indian IT software services company Infosys as a strategic partner to digitally transform its IT Service Management function.

Digital transformation is now a top priority for banks: As noted by a recent BDO survey, 32 percent of financial firms are focused on more effective change management, while 36 percent say their focus ...